Infrastructure Technician V

CTLPRD Nunavut, Canada

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Infrastructure Technician V

Date: Jul 14, 2026

Location: Remote, US PAYSON, AZ, US, 85541 YUMA, AZ, US, 85364 NOGALES, AZ, US, 85621 GILBERT, AZ, US, 85234 FOUNTAIN HILLS, AZ, US, 85268 TUCSON, AZ, US, 85749 PHOENIX, AZ, US, 85017 MONTGOMERY, AL, US, 36104 SAO PAULO, BR GREEN VALLEY, AZ, US, 85614 PHOENIX, AZ, US, 85053 RECIFE, BR MARICOPA, AZ, US, 85239 IRVINE, CA, US, 92618 YUMA, AZ, US, 85364 TEMPE, AZ, US, 85283 FLORENCE, AZ, US, 85232 MOBILE, AL, US, 36602 PHOENIX, AZ, US, 85040 SIERRA VISTA, AZ, US, 85635 TEMPE, AZ, US, 85281 PHOENIX, AZ, US, 85041 LOS ANGELES, CA, US, 90017 PHOENIX, AZ, US, 85008 JOINVILLE, BR MELBOURNE, AU CURITIBA, BR CHINO VALLEY, AZ, US, 86323 PRESCOTT, AZ, US, 86301 MOBILE, AL, US, 36602 MESA, AZ, US, 85212 PHOENIX, AZ, US, 85013 TUCSON, AZ, US, 85739 PHOENIX, AZ, US, 85032 BAKERSFIELD, CA, US, 93301 SAO PAULO, BR PHOENIX, AZ, US, 85032 CAMPINAS, BR PAGE, AZ, US, 86040 SCOTTSDALE, AZ, US, 85259 ARIZONA CITY, AZ, US, 85223 ANAHEIM, CA, US, 92801 TUCSON, AZ, US, 85705 LOS ANGELES, CA, US, 90017 CASA GRANDE, AZ, US, 85222 TUCSON, AZ, US, 85718 VARGEM PEQUE, BR TUCSON, AZ, US, 85706 BUCKEYE, AZ, US, 85326 SYDNEY, AU, 2000 SOFIA, BG, 1000 BELO HORIZON, BR TUCSON, AZ, US, 85742 Patagonia, AZ, US, 85624 BUCKEYE, AZ, US, 85326 BISBEE, AZ, US, 85603 TUCSON, AZ, US, 85747 HOOVER, AL, US, 35244 QUEEN CREEK, AZ, US, 85242 CAMP VERDE, AZ, US, 86322 TEMPE, AZ, US, 85283 BUENOS AIRES, AR ORACLE, AZ, US, 85623 LITTLE ROCK, AR, US, 72201 CHANDLER, AZ, US, 85225 Calabasas, CA, US, 91302 TUCSON, AZ, US, 85716 PHOENIX, AZ, US, 85033 BURBANK, CA, US, 91504 NOGALES, AZ, US, 85621 PEORIA, AZ, US, 85383 GLOBE, AZ, US, 85501 TEMPE, AZ, US, 85283 HOME, BG PHOENIX, AZ, US, 85021 GLENDALE, AZ, US, 85305 MENDOZA, AR, 5503 BRASILIA, BR PORTO ALEGRE, BR LITTLE ROCK, AR, US, 72201 LITCHFIELD PARK, AZ, US, 85340 MESA, AZ, US, 85208 SCOTTSDALE, AZ, US, 85251 LAS TONINAS, AR, 7106 ALMA, AR, US, 72921 PHOENIX, AZ, US, 85034 PHOENIX, AZ, US, 85018 TUCSON, AZ, US, 85711 SIERRA VISTA, AZ, US, 85635 El Centro, CA, US, 92243 MONTGOMERY, AL, US, 36104 EMERYVILLE, CA, US, 94608 YUMA, AZ, US, 85365 BUENOS AIRES, AR COOLIDGE, AZ, US, 85228 BIRMINGHAM, AL, US, 35203 GOODYEAR, AZ, US, 85338 OLIVOS, AR, 1636 FRESNO, CA, US, 93721 HUNTSVILLE, AL, US, 35806 PHOENIX, AZ, US, 85015 CHANDLER, AZ, US, 85226 MARANA, AZ, US, 85653 PEORIA, AZ, US, 85381 LOS ANGELES, CA, US, 90017 CASA GRANDE, AZ, US, 85122 CAVE CREEK, AZ, US, 85331 VAIL, AZ, US, 85641 PHOENIX, AZ, US, 85012 TUCSON, AZ, US, 85701 TUCSON, AZ, US, 85701 SURPRISE, AZ, US, 85374 MESA, AZ, US, 85207 PRESCOTT VALLEY, AZ, US, 86314 NEW RIVER, AZ, US, 85087 MESA, AZ, US, 85201 PHOENIX, AZ, US, 85027 YOUNGTOWN, AZ, US, 85363 PHOENIX, AZ, US, 85040 SCOTTSDALE, AZ, US, 85255 LACHINE, Quebec, CA, H8T 3P6 ANAHEIM, CA, US, 92801 COTTONWOOD, AZ, US, 86326 GRAND CANYON, AZ, US, 86023 HUNTSVILLE, AL, US, 35810 APACHE JUNCTION, AZ, US, 85119 TUCSON, AZ, US, 85710 GLENDALE, AZ, US, 85301 PHOENIX, AZ, US, 85003 SAHUARITA, AZ, US, 85629 NOGALES, AZ, US, 85621 TUCSON, AZ, US, 85742 FORTALEZA, BR WORKS FROM HOME, BR TOLLESON, AZ, US, 85353 BENSON, AZ, US, 85602 ROSARIO, AR YUMA, AZ, US, 85367 TUCSON, AZ, US, 85746 CORDOBA, AR DOUGLAS, AZ, US, 85607 FLAGSTAFF, AZ, US, 86001 HOME, BE PHOENIX, AZ, US, 85009 MARICOPA, AZ, US, 85239 PHOENIX, AZ, US, 85032 CHANDLER, AZ, US, 85248 PRESCOTT, AZ, US, 86301 Sydney, AU IRVINE, CA, US, 92612 MADISON, AL, US, 35758 EVERE, BE, 1140 WILLCOX, AZ, US, 85643 PHOENIX, AZ, US, 85003 COTTONWOOD, AZ, US, 86326 HOME, AU WINSLOW, AZ, US, 86047 PHOENIX, AZ, US, 85004 SIERRA VISTA, AZ, US, 85635 PHOENIX, AZ, US, 85032 MESA, AZ, US, 85204 PHOENIX, AZ, US, 85012 DEWEY, AZ, US, 86327 RIO DE JANEI, BR CHANDLER, AZ, US, 85225 EMERYVILLE, CA, US, 94608 WORKS FROM HOME, AR MELBOURNE, AU, 3006 MESA, AZ, US, 85205 PHOENIX, AZ, US, 85048 PHOENIX, AZ, US, 85027 GRAND CANYON, AZ, US, 86023 OZARK, AR, US, 72949 YUMA, AZ, US, 85365 MARICOPA, AZ, US, 85239 SEDONA, AZ, US, 86336 FRESNO, CA, US, 93711 WICKENBURG, AZ, US, 85390 HUNTSVILLE, AL, US, 35801 LONDRINA, BR TUCSON, AZ, US, 85705 ANAHEIM, CA, US, 92801 PEORIA, AZ, US, 85381 TUCSON, AZ, US, 85705 CITY OF INDUSTRY, CA, US, 91748 HAYWARD, CA, US, 94545 BAKERSFIELD, CA, US, 93301 MELBOURNE, AU BRAWLEY, CA, US, 92227 SANTOS, BR SAFFORD, AZ, US, 85546 SCOTTSDALE, AZ, US, 85253 TUBAC, AZ, US, 85640 PHOENIX, AZ, US, 85007 GLENDALE, AZ, US, 85301 SYDNEY, AU, 2000 HOME, AT TUCSON, AZ, US, 85704 FLAGSTAFF, AZ, US, 86002

Company: Lumen Technologies

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

At Lumen, this is more than a role—it is an opportunity to help shape the future of AI-ready connectivity while supporting the critical infrastructure customers depend on every day. The Infrastructure Technician V who steps into this position joins a culture built on performance, security, resilience, and trust, where ownership is encouraged, expectations are clear, and bold ideas translate into meaningful outcomes for customers, partners, and the industry.

As part of a collaborative and high-performing team, they play a vital role in delivering exceptional customer experiences through technical support, provisioning, service monitoring, and infrastructure management for hosting solutions, including highly available clustered environments. Their work spans troubleshooting complex technical challenges, providing system administration expertise, supporting on-call operations, and partnering directly with customers during installations and final testing to ensure successful outcomes.

Beyond day-to-day operations, they help strengthen and evolve the hosting infrastructure that powers connected experiences. Through systems monitoring, backup and recovery, security management, maintenance activities, and the implementation of new tools and technologies, they contribute to building the resilient, scalable platforms of tomorrow. Along the way, they are empowered to expand their expertise, embrace emerging technologies, and make a measurable impact. At Lumen, innovation is driven by people who are trusted to lead, inspired to grow, and motivated by the opportunity to create what’s next.

Location

This is a work from home position within the US.

The Main Responsibilities

Set up and move workstations; repairing PCs; imaging PCs; and troubleshooting printer problems and network connectivity issues of moderate complexity.
Respond to requests for software installation and follow procedures for confirmation of approved software and licensing availability. Configure and troubleshoot as needed. Escalate for evaluation and complex troubleshooting if necessary.
Troubleshoot issues with telecommunications service, equipment and setup within defined procedures. Follow appropriate escalation paths as necessary.
Assist with ISP connectivity issues for work at home employees with company provided ISP service. Contact Internet Service Provider representatives to facilitate resolution of issues and monitor completion timelines.
With moderate supervision, conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance.
Notify licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
Provide technical support of moderate complexity to computer users relying primarily on previous experience but also referring to documented procedures and available tools as needed.
Facilitate IT help tickets to closure in a timely manner, and assist lower level IT Support Technicians in resolving larger issues.
Work with management to determine appropriate next steps for IT concerns not specific to the IT Support department.
Assist in collecting and updating any job-specific documentation and job aids for future use.
Be a peer resource for lower level IT Support Technicians on software and equipment.
Operate within existing company systems policies and procedures related to users, system environments, directories, and security.
Ensure that data backups are completed on schedule and without error; coordinate IT disaster recovery operations, and review inventory of computer parts and orders for emergency repairs to ensure minimal downtime. Troubleshoot errors of moderate complexity.

What We Look For in a Candidate

Assoc degree or equivalent education and relevant experience.
8 years related experience in specific area or equivalent.
May require technical certification.
Rotational shift 24/7

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$64,668 - $86,190 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$67,875 - $90,500 in these states: CO HI MI MN NC NH NV OR RI
$71,108 - $94,809 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's: Benefits

Bonus Structure

#LI-Remote

Requisition #: 342728

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

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