International Customer Service Counselor

Key Responsibilities:: • Manage the day-to-day customer service needs of all clients. • Provide clear communication, both verbal and written, to all customers. • Provides timely and accurate information in response to incoming customer phone and email messages. • Understand and communicate all custom regulations for destination country. Utilize the operating system to keep all files up to date, by using the prompts and making notes. • Processes customer files according to established department policies and procedures. • Updates and maintain operating system with accurate and timely data. • Ensure all new moves are set up and contacted the same day as they are received. Ensure he/she understands all move policies and authorizations. Ensure all contact points are made on each move within the assigned timeframe. Maintain acceptable post-move survey scores. • Successfully communicate needs to the international forwarding department. • Responsible for cost and revenue management and ensuring the financial performance and accuracy of each shipment.

**Supervisory Responsibilities: **: This job has no supervisory responsibilities.

Job Skills Required: • Excellent verbal and written communication skills • Highly customer service oriented • Ability to prioritize and re-prioritize as situations and needs change throughout the workday • Ability to multi-task and organize workflow to manage daily responsibilities • Excellent teamwork and interpersonal skills required • Ability to work under deadlines and specific time frames • Ability to develop and maintain positive working relationships with internal and external customers