Investment Support Associate - Kakuma

ABOUT INKOMOKO  Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko is a non-profit that has worked with more than 100,000 entrepreneurs, including thousands of refugee businesses. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change to drive impact for our clients. We are the largest investor to refugee entrepreneurs in Africa. Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to positively impact 7M people, by serving more than 550,000 entrepreneurs and growing our $30M loan fund. INKOMOKO VALUES All staff at Inkomoko are connected to a shared set of organizational values: • Purpose: be solutions-oriented, produce high-quality work, be a global leader. • Achievement: push yourself to reach beyond what you previously thought possible.  • Improvement: be humble, engage in continuous growth through open & accurate feedback. • Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive. • We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

Inkomoko is an affirmative action/equal opportunity employer.  Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.  THE OPPORTUNITY & RESPONSIBILITIES Inkomoko Kenya Investment Support Associate is responsible for the items below:  DUE DILIGENCE AND INVESTMENT PREPARATION (50%) • Support in the compilation of pipelines. Respond to inquiries from prospective borrowers; support them to apply for our  facility/investment products.  • Introduce the investment products to entrepreneurs, explaining the requirements for repayment and the seriousness of taking on debt financing.   • Conducts investment appraisal, collects detailed information (personal, business, and guaranties), and arranges to open a new investment account.  • Provides necessary information for investment contracts’ preparation and execution and follow up for disbursement of investment upon fulfillment of conditions. Maintain a healthy portfolio. • Conduct due diligence on prospective borrowers, including site visits, document preparation, coordination with the Business Development Advisors and Business Associates, etc. • Communicate all materials to the Portfolio Manager, and assist in preparing credit reports for Investment Committee meetings.  • Take photos of entrepreneurs, have them sign photo waivers, and ensure entrepreneurs’ stories are posted on the Kiva platform for fundraising with all correct information. 

PORTFOLIO MANAGEMENT (30%)  • Offer excellent customer service through daily conversations, correspondence, and site visits as needed to maintain strong positive relationships with borrowers.  • Work with the Inkomoko Kenya Business Development Services team to ensure borrower success, and Visit clients for monitoring.  • Maintain both delinquency and default rates below set rates during yearly goal setting, • Track information about borrowers and communicate effectively with key stakeholders about client status.  • Actively participate as a key staff in the weekly Portfolio Review Meeting. • Maintain a tracking system of borrower payments and contact information. • Interact with government leaders, community leaders and others for follow up on lack of payments.  • Ensure that we are adhering to the requirements of our Kiva partnership, including reporting and journaling.  • Other duties as assigned by supervisor 

INVESTMENT MANAGEMENT SYSTEM (20%)  • Maintain and demonstrate proficiency with investment software applications. Participate in the training of system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance. • Ensure proper segregation of duties, develop and maintain work flows for all stages of investment. Advise the Management team how to automate key lending processes. • Ensure the lending team is provided with updates and procedural changes. • Participates in the review and recommendations of operational systems and procedures. • Successfully interacts with lending staff to improve accuracy and efficiencies of the Investment management system. • Prepare related reports and administer the system. • Other duties as assigned by the supervisor.