Italian Speaking Video Streaming Customer Experts - Work Remote In Greece

About Mercier Consultancy GroupMercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we specialize in placing exceptional professionals into rewarding roles across the most dynamic sectors, including the rapidly expanding digital entertainment landscape. Job OverviewWe are currently sourcing dedicated talent for the Italian Speaking Video Streaming Customer Experts position in Greece. If you are passionate about digital media and enjoy helping others navigate cutting-edge technology, this is your chance to join one of the most exciting streaming platforms in the world while enjoying the Mediterranean lifestyle through our exclusive jobs in Greece. Key Responsibilities• Provide world-class support to subscribers of a premier streaming platform via phone, chat, and email. • Assist users with technical troubleshooting, billing inquiries, and content navigation within the streaming application. • Educate customers on platform features, new content releases, and subscription plan options to enhance their viewing experience. • Maintain a high level of customer satisfaction by resolving streaming quality issues and connectivity concerns efficiently. • Collaborate with cross-functional internal teams to identify and escalate technical bugs within the video streaming interface. • Ensure all interactions are documented accurately in the CRM, maintaining a professional and helpful tone at all times. • Stay updated on the latest industry trends and platform updates to provide the most accurate information to Italian-speaking subscribers.