Junior Customer Service Representative (Remote) - LATAM

About Valatam We’re Valatam,  a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.

Key Responsibilities • Handle routine inbound and outbound customer communications via phone, email, and chat. • Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting. • Escalate complex issues to senior team members when necessary. • Support the team by following up on client requests, sending routine reminders, and tracking pending communication. • Execute accurate data entry and update customer profiles within internal database and CRM tools. • Collaborate with internal departments to gather information required to resolve customer queries. • Provide general administrative and operational support to the customer service team as needed.