Key Account Manager

Colgate-Palmolive Papua New Guinea

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Job Description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Information at a Glance

Job Title: Key Account Manager

Travel Required?: Travel - 50% of time

Posting Start Date: 5/4/26

Hybrid

No Relocation Assistance Offered
Job Number #172998 - San Josee, San Jose, Costa Rica

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary:

As a Key Account Manager you will serve as the primary liaison with pet specialty distributors to ensure the optimal implementation of Hill's 6Ps at the customer level, and cultivate a strategic partnership with assigned stores to secure business support, drive Sales, and grow Share of Market (SOM).

Responsibilities:

Strategic Partnership & Growth: Act as the primary liaison for pet specialty distributors to drive sales growth, increase Market Share (SOM), and ensure the optimal implementation of the "Hill's 6Ps" at the store level.
Commercial Execution: Identify and integrate new clinics/hospitals into distribution routes and execute promotional grids and tactical activities to meet quarterly commercial targets.
Professional Development: Foster a commercial mindset among veterinary professionals through training and provide coaching to Sales Representatives (RTCs) on route planning and goal tracking.
Performance Analytics: Monitor and analyze Sell-Out (SO) data, track the performance of top clients, and ensure compliance with business plans while managing administrative tasks like credit notes and expense reporting.
Specialty Channel Management: Build deep relationships with key decision-makers to secure shelf space, visibility, and "Perfect Store" standards, while accelerating new product distribution and recruitment programs.
Program & Subscription Oversight: Manage the "Vets con Hills" subscription program, aiming for an 80% adoption rate, and represent the brand at industry trade shows and conferences.

Requirements:

Bachelor's degree
At least 4 years of experience in the Commercial Area
At least 5 years of field sales experience
Intermediate/Advanced English level (verbal and written)
Strong Excel skills

Preferred Qualifications:

Experience managing distributors

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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