L4 Systems Engineer (US Remote - MSP)

The Senior Systems Engineer (L4) at GXA is the technical backbone of IT service delivery—proactive, client-facing, and solution-driven. This role combines deep technical expertise with leadership and mentorship, guiding both clients and teammates through complex challenges with confidence and clarity. The Sr. SE shows up as a trusted Subject Matter Expert (SME) and technical leader, embodying GXA’s mission to make IT a strategic enabler for business growth while delivering world-class service.

Core Identity• Proactive Leader: Anticipates client needs, prevents issues before they surface, and drives alignment with best practices. • Client Advocate: Engages directly with business leaders, translating technical solutions into business outcomes, ensuring technology empowers growth. • Technical Authority: Acts as escalation point and SME for advanced systems, serving as the “go-to” engineer for the toughest challenges. • Mentor & Guide: Develops junior engineers, building team capacity, confidence, and professionalism. • GXA Ambassador: Embodies GXA’s purpose-driven values—delivering exceptional IT service while creating a lasting positive impact locally and globally.

Primary Responsibilities • Technical Leadership • Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises). • Provides top-level escalation support, resolving complex technical issues with urgency and precision. • Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.

• Client Engagement • Serves as a technical advisor and trusted SME in client interactions. • Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals. • Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.

• Team Development • Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence. • Models proactive problem-solving and accountability in all interactions. • Contributes to playbook and process development, enabling scalable and repeatable technical success.