LPN Triage

• Answers phone calls from patients, physicians, hospitals and home health agencies, using nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call. - • Keep daily log of incoming calls and chart decision made regarding the calls. - • Document in patient’s chart to accompany message for nurses and doctor. - • Discuss with physician and/or nurse practitioner the steps necessary to ensure proper patient care. • Discuss with the physician any abnormal labs or tests so that appropriate action regarding further orders can be carried out and charted, if necessary. - • Responsible for hospice and home health agency questions regarding patients and documenting the physician’s decision regarding the request. - • Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where physician can be contacted. • Handle prescription refill requests according to FCS procedure.