Lead Heating Service Technician (Sign-on Bonus)

Your Responsibilities: • Manage time between supporting Operations Manager, working in the field, and covering during absences • Serve as the primary technical expert and first point of contact for troubleshooting service issues • Oversee the full scope of projects and monitor daily productivity • Act as a Safety Champion with our environment, ensuring compliance and conducting site safety inspections in partnership with Environment Health and Safety team • Facilitate onsite technician training, implementation of company policies, and daily line-ups • Manage customer interactions, explain repairs, resolve escalations, and ensure smooth service operations • Build and oversee the on-call schedule, participating in rotation including evenings and weekends • Perform service technician duties including installing, maintaining, and troubleshooting oil and propane-fired boilers, furnaces, water heaters, and oil tanks • Conduct final inspections of repaired systems to ensure safe and proper operation

As a Lead Service Technician and Trainer, you will support the Operations Manager while serving as the technical expert for the field team, oversee service operations, ensure compliance with safety standards and lead technician training and mentoring efforts. Your goal will be to enhance operational efficiency, develop technician expertise, and deliver outstanding customer service in both commercial and residential environments. Your success will be measured by your ability to troubleshoot and resolve service issues, maintain high customer satisfaction, foster technician growth, and ensure adherence to safety and compliance regulations.