Lead Microsoft Dynamics 365 Customer Engagement Consultant

About this role | Mō tēnei tūranga mahi

Are you a seasoned Microsoft Dynamics 365 Customer Engagement Functional Consultant who thrives on unpacking and solving complex business challenges, leading workshops, delivery teams, and translating strategy into practical, well-designed solutions that drive measurable outcomes?

We are looking for a D365 CE Functional Consultant to join our high-performing D365 team in Wellington. This role will suit someone who is passionate about leading functional solution design and delivery, mentoring others, engaging confidently with stakeholders, shaping scalable and well-structured solutions, documenting requirements clearly, and ensuring seamless alignment between business users and delivery teams, while driving innovation across the Microsoft Dynamics 365 and Power Platform ecosystems.

What you’ll be doing:

• Leading discovery sessions and solution design.
• Bridging the gap between business and technical teams.
• Architecting fit-for-purpose Dynamics 365 Customer Engagement and Power Platform solutions.
• Leading cross-functional teams of developers and functional consultants to deliver high-quality outcomes for customers.
• Coaching and mentoring consultants and contributing to internal capability development.
• Driving product innovation and reusability through internal development initiatives.
• Driving best practice across analysis, documentation, and delivery.
• Remaining actively involved post-implementation, nurturing long-term customer relationships, guiding optimisation opportunities, and ensuring customers continue to receive the best possible support and value from their solution after go-live.
• Representing Theta in the wider Dynamics 365 and Power Platform community through forums, presentations, and events

Skills and experience | Ngā pūkenga me ngā wheako

• 10+ years of hands-on experience with Microsoft Dynamics 365 Customer Engagement and Power Platform
• Experience in leading and delivering small, medium and large-scale projects across a range of industries.
• Strong expertise in functional solution architecture, analysis, design, configuration and end-to-end delivery within Dynamics 365 and the Power Platform.
• Ability to identify and shape practical AI and Copilot use cases within Dynamics 365 and the Power Platform, embedding them into solution design where they deliver measurable value. Experience is ideal, but a strong interest and active development in this area is equally welcome.
• Familiarity with leveraging AI tools (e.g., Copilot) to enhance productivity in analysis, documentation, and solution design.
• Proven leadership in delivering successful projects and managing stakeholder relationships at all levels.
• Excellent communication skills, including strong verbal and written English, with the ability to present confidently and facilitate effective workshops.
• Ability to lead and guide stakeholders through business problem analysis and translate strategic objectives into practical, scalable Dynamics 365 and Power Platform solutions.

About us | Mō mātou

We have 30 years of experience as a New Zealand-owned technology consultancy. We take pride in our multicultural and diverse team of 300+ skilled professionals. Our offices are in Auckland, Tauranga, Wellington, and Christchurch.

Working with customers in both the public and private sectors, we strive to deliver innovative solutions and enable smarter outcomes. Our company attracts some of the brightest minds in the industry, as we foster a culture of excellence and continuous learning.

Our values are:

• Our people are our greatest asset.
• We conduct business ethically.
• Invention, imagination and creativity are the foundation for growth.
• We work with positive energy, enjoyment, humour and work/life balance.
• Excellence is our passion and we deliver what we promise – or more!
• We strive to take a pragmatic approach to all of our activities
• We value and appreciate our natural environment and seek to play our part to maintain it

Benefits of working at Theta | Ngā hua ka puta i te mahi ki Theta

Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.

We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment.

Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!

We currently provide the following benefits to ensure your professional development and personal wellbeing:

• Professional growth and learning opportunities
• A competitive salary (commensurate with experience)
• Hybrid working model (a minimum of 2 days in the office)
• Fully subsidised medical insurance for employees
• Heavily discounted medical insurance for immediate family of employees
• Enhanced parental leave payment – salary top-ups plus return-to-work incentive
• Volunteer days
• Internal Referral Incentive
• Staff Assistance Programme
• Annual Flu injections
• Sick leave from your first day on board
• Remote working options where practical and mutually agreed
• Daily fresh fruit basket, coffee machine, wide selection of teas and biscuits in all of our offices.
• We are also an accredited employer with INZ

Please note: Potential employees will be required to consent to a Ministry of Justice (and potentially a Credit check)

Apply now | Tono ināianei