Live Operations Administrator - The Wessex Mint

The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team. This is an exciting opportunity to work with a fast-growing multi-brand e-commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100M in annual revenue. The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real-time customer interaction, ensuring a high-energy, engaging, and commercially effective live experience. This is a fast-paced, operational role ideal for someone who is highly responsive, detail-oriented, and comfortable working in real-time environments.

Key Responsibilities • Actively moderate live chat during auctions and live shopping events • Maintain high levels of chat activity to support the flow of the auction • Respond quickly and appropriately to viewer messages • Ensure chat remains relevant, positive, and aligned with brand tone • Prompt viewers to participate using proven engagement technique • Encourage passive viewers to become active bidders or participants • Welcome and onboard new viewers throughout the show • Reinforce urgency using prompts, countdowns, and call-to-action messaging • Highlight bidding activity and call out participants in real time • Support the host in maintaining a fast-paced, high-energy environment • Assist in driving momentum during key auction moments • Help build a strong sense of community within live audiences • Promote upcoming shows, announcements, and repeat attendance • Encourage ongoing engagement beyond individual events