Logistics Customer Service Representative

Are you an experienced logistics professional with a passion for delivering exceptional customer service? RemoteVA PH is looking for a Logistics Customer Service Representative to be the vital link between our clients and warehouse operations. In this role, you’ll ensure timely and accurate order processing, routing, and shipping — especially to wholesalers and retailers. You will play a key part in maintaining strong client relationships and ensuring every order is delivered seamlessly.

Key Responsibilities -Be the main point of contact for assigned clients: handle inquiries and provide real-time updates on orders, inventory, and shipping. -Coordinate routing of orders to wholesalers, retailers, and other partners — ensuring all compliance and routing guides are followed. -Monitor and track orders using Warehouse Management Systems (WMS), and communicate proactively about delays or issues. -Submit routing requests, schedule carrier pickups, and follow up on shipment status to guarantee on-time deliveries. -Collaborate with the warehouse team to ensure accuracy in order picking, packing, and shipping. -Manage order exceptions such as cancellations, returns, and changes — while keeping clients informed. -Keep thorough documentation of all client communications, updates, and resolutions. -Work with the WMS Manager to improve operational processes and service levels.