Logistics Specialist

You will:: • Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention. • Assist customers with confirming their Transportation needs. • Verify vehicle locations and delivery address prior to pick up. • Run aging reports and contact sellers and buyers regarding outstanding shipments. • Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions. • Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. • Be familiar with procedures for handling all aspects of customer service. • Resolve any customer complaints in a friendly, courteous manner.  Advise manager or designated supervisor of all serious complaints or incidences. • Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately. • Practice and promote teamwork at all times.  Set a good personal example of attitude and performance. • Resolve any customer complaints in a friendly, courteous manner. • Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources.  Maintain a good flow of communication with the Manager or designated supervisor and other personnel.

You will:: • Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention. • Assist customers with confirming their Transportation needs. • Verify vehicle locations and delivery address prior to pick up. • Run aging reports and contact sellers and buyers regarding outstanding shipments. • Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions. • Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. • Be familiar with procedures for handling all aspects of customer service. • Resolve any customer complaints in a friendly, courteous manner.  Advise manager or designated supervisor of all serious complaints or incidences. • Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately. • Practice and promote teamwork at all times.  Set a good personal example of attitude and performance. • Resolve any customer complaints in a friendly, courteous manner. • Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources.  Maintain a good flow of communication with the Manager or designated supervisor and other personnel.