Loyalty Manager (French Speaking)

Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. Role Overview:As a Loyalty Manager at Neo Group, you will play a key role in strengthening relationships with our most valued players. This role blends VIP account management with retention strategy, focusing on creating tailored experiences that drive engagement, loyalty, and long-term player value. You’ll act as a trusted point of contact for international VIP players, ensuring they receive a seamless and rewarding journey. What You'll Do• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat. • Reactivate, upsell, and escalate users to the VIP level when appropriate. • Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses. • Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience. • Execute retention campaigns and reward offers while tracking performance. • Maintain timely communication with players based on their activity.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand