Loyalty Manager (German Speaking)

Are you passionate about iGaming and building strong relationships with players? We're expanding our VIP team and looking for a dedicated Loyalty Manager to join us. This role is a unique blend of VIP account management and player retention, focusing on a high-value cohort of international players. What You'll Do • Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat. • Reactivate, upsell, and escalate users to the VIP level when appropriate. • Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses. • Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience. • Execute retention campaigns and reward offers while tracking performance. • Maintain timely communication with players based on their activity.