Loyalty Manager (Polish Market)

Join us at Neo Group as a Loyalty Manager for the Polish market! We are a dynamic startup based in Malta, providing innovative B2B services across Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance within the iGaming industry. Our team comprises over 1,400 talented professionals who are passionate about delivering exceptional experiences. Role OverviewAs a Loyalty Manager focused on the Polish market, your primary responsibility will be to cultivate and maintain strong relationships with our VIP players for our clients. You will blend account management with retention strategy, ensuring our players have engaging and rewarding experiences. Key Responsibilities• Manage a portfolio of potential and existing VIP players, nurturing relationships through personalized communication such as calls, emails, and chat. • Reactivate, upsell, and elevate users to VIP status when appropriate. • Monitor player behavior and respond promptly to key actions like deposits, withdrawals, wins, and losses. • Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless and enjoyable player experience. • Execute targeted retention campaigns and reward offers, while tracking their performance effectively. • Maintain proactive and timely communication with players based on their activity.