Manager - Parts & Service

Position Purpose: This position is responsible for the overall strategic management and development of the Service & Parts department, in all aspects of operations in order to provide customers with the highest standard of service availability nationally.

  KEY DUTIES AND RESPONSIBILITIES:   • Work with General Manager and Regional Company Manager to develop the Company's Annual Strategic Plans and budgets.

• Manages short and long-term objectives to ensure achievement of established targets • Maintains agreed profit margins • Prepares annual departmental budget • Ensures that all customer complaints regarding repairs, installation and commissioning of equipment are responded to and resolved • Reviews the processes regarding repair service to increase efficiency and overall customer satisfaction. • Manages prompt and efficient after sales service to customers for all locations • Liaises with the General Manager and Sales Manager on issues related to service and parts internally and at the dealer level. • Ensures the availability of the required tooling in proper working conditions to execute customer repairs at all times • Maintains a digital library of repair manual • Implements and monitors policies for demos/customer handovers and workshop • Ensures that the service department maintains safety and health standards according to Company Policies

·         Manage stock levels to ensure stock is available for all service jobs as well as external customers • Stock Orders - Knowledgeable on the parts inventory control systems to ensure that calculations for order points and order quantities are performed properly and in compliance with the goals of the dealership • Inventory reporting - Creates and maintains all inventory reporting covering, Service levels and turnover, Stock order purchase ratios, Inventory   nonstock to stock and stock to non-stock transitions