Manager Service Delivery & Planning

Grade: L3 Location: Islamabad Last date to apply: 14 August 2026

Position Summary The Manager Service Delivery & Planning is responsible for governance, demand management, service delivery oversight, infrastructure project execution, vendor management, capacity planning, budgeting support, and stakeholder engagement across all IT Infrastructure services. The role ensures that infrastructure services are delivered in accordance with agreed SLAs while supporting business growth and strategic technology initiatives. Reporting To: Stream Head IT Infrastructure

Key Responsibilities Service Management & Governance • Own and manage the Infrastructure Service Catalog. • Establish and monitor SLA, OLA, KPI, and service reporting frameworks. • Govern service delivery across compute, storage, virtualization, cloud, database, backup, DR, and associated infrastructure services. • Conduct service review meetings with business stakeholders.

Capacity & Demand Planning • Lead infrastructure capacity planning activities. • Forecast compute, storage, database, and network requirements. • Develop infrastructure growth roadmaps aligned with business demand.

Project Planning & Implementation • Lead infrastructure-related projects from initiation to closure. • Manage project timelines, budgets, deliverables, risks, and dependencies. • Coordinate cross-functional implementation activities.

Vendor & Contract Management • Manage technology vendors, service providers, and support contracts. • Monitor vendor performance against contractual obligations. • Lead RFPs, technical evaluations, and contract renewals.

Stakeholder Management • Act as the primary interface between Infrastructure and business units. • Translate business requirements into infrastructure solutions. • Manage communication with Technology, JazzCash, Digital, Commercial, and other stakeholders.

Financial Management • Support budgeting and infrastructure investment planning. • Track infrastructure operational and capital expenditures.

Optimize utilization of infrastructure assets.