Passion to lead by example and manage through adversity
Experience: 5+ years of demonstrated success in an Account Management, Renewals, or B2B SaaS sales capacity, with a minimum of 3 years focused on renewals management in a B2B SaaS environment.
Negotiation & Retention Expertise: A proven track record of achieving or exceeding retention targets and superior negotiation skills geared towards securing services contracts while delivering a strong value narrative and maintaining a customer-first mindset.
Relationship Management: Excellent executive presence and customer management skills, including the ability to build and maintain trusted relationships with customer stakeholders and C-suite executives.
Operational Acumen: Exceptional organizational skills with the ability to manage a high volume of complex renewals simultaneously with high attention to detail, and a strong ability to work independently and navigate ambiguity.
Technical Proficiency: Familiarity with Salesforce (SFDC) and other relevant CRM/renewals management tools (e.g., Gong, Outreach, G Suite).
Cross-Functional Collaboration: Strong ability to act as the quarterback of the account team, collaborating effectively with Sales, Customer Success, Finance, and Legal to achieve strategic goals.
Communication: Excellent written and verbal communication skills.