Manager, Operations Strategy (Market Insights/User Research)

Attributes We Value: We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Who You Are: We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 5-10 years of relevant experience in customer experience, user research, or a related field.
• Experience in the fintech or payments industry is preferred; top consulting firms are also considered.
• Proven expertise in designing and executing user research methodologies, including customer interviews and feedback analysis.
• Strong analytical skills, with the ability to interpret data and translate insights into business recommendations.
• Excellent written and verbal communication skills in English.
• Experience working with cross-functional teams in a fast-paced, high-growth environment.

Preferred qualifications:

• Experience in B2B SaaS or financial technology environments.
• Familiarity with CRM systems and data-driven customer insight tools.
• Knowledge of regulatory issues (KYC/AML) is a plus.
• Advanced degree in a relevant field.