MarTech Lead

About ITRSAt ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find: • A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.

• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner. Scope of RoleWe're looking for a MarTech Lead to own our marketing technology stack, operational infrastructure, and marketing reporting framework. You'll build the systems, data flows, and processes that underpin campaign execution, performance insight, and revenue visibility across the marketing function. Based in Tunis, with a hybrid work schedule, you'll report to the Revenue Operations Systems Lead. You'll work with Revenue Operations Systems, Marketing, and RevOps to ensure marketing operations are scalable and data is trusted. Additionally, you'll ensure that reporting supports better commercial decision-making. This Lead role is an individual contributor role with no managerial responsibilities.

As a MarTech Lead, you will:Martech Stack Ownership • Lead the end-to-end MarTech ecosystem - from Account Engagement (Pardot) and Salesforce integrations to enrichment platforms, and martech tooling.

• Build and maintain the operational infrastructure behind marketing campaigns - including email nurture programmes, lead scoring, routing rules, Service level agreement monitoring, and attribution models.

• Maintain clean, reliable data across systems - including deduplication, field mapping, lifecycle stage management, and integration health.

• Create scalable processes and guides - so the marketing team can implement consistently without relying on tacit knowledge or heroics.

• Be the internal subject matter expert for Marketing Technology - providing training, documentation, and ongoing governance across the stack.

• Identify and resolve operational bottlenecks - addressing issues before they become revenue problems.

Data, Reporting and Insights • Design and lead the marketing reporting framework - covering funnel metrics, pipeline contribution, channel performance, and campaign ROI.

• Build dashboards that senior leadership rely on - creating reporting the CMO and CEO actively use to understand performance and inform decisions.

• Conduct advanced analysis - uncovering trends, diagnosing underperformance, and identifying opportunities to improve marketing effectiveness and revenue impact.

• Define and enforce data governance standards - ensuring marketing data is trusted and applicable across the organisation.