Medical Executive Assistant / Care Coordinator (Part-Time)

Medical Executive Assistant / Care Coordinator (Part-Time)Position Type: Part-Time Work Schedule: Monday–Friday Work Hours: 8:00 AM – 12:00 PM Pacific Time (PST)

Preferred Schedule (Ideal, if possible): • Monday: 8:00 AM – 12:00 PM • Tuesday: 2:00 PM – 6:00 PM • Wednesday: 8:00 AM – 12:00 PM • Thursday: 1:30 PM – 5:30 PM • Friday: 8:00 AM – 12:00 PM

Salary: $5–$6/hour Workplace: Remote Preferred Candidate Location: Philippines

Description About the CompanyJoin a growing functional medicine practice dedicated to helping adults and children heal eczema and other chronic conditions through a proven root-cause approach. We are committed to delivering compassionate, patient-centered care while making a meaningful difference in our patients' lives.

Position OverviewWe are seeking a proactive and organized Medical Executive Assistant / Care Coordinator to support patient care, front desk operations, and administrative tasks. You'll serve as a primary point of contact for patients, helping ensure a smooth and positive experience while supporting the day-to-day operations of the practice.  In addition to patient-facing responsibilities, you may have the opportunity to support marketing initiatives and business operations when your primary responsibilities have been completed.

Primary Responsibilities Care Coordination & Front Desk Support

• Serve as the primary point of contact for patients and guide them through the appropriate next steps in their care. • Schedule appointments and respond to patient and administrative inquiries. • Coordinate patient care and follow-up activities. • Process prescription refill requests. • Provide front desk and administrative support.

Laboratory Coordination

• Monitor, upload, and document laboratory results in Healthie EMR. • Assist patients with laboratory-related questions and basic troubleshooting. • Perform laboratory insurance eligibility verification when needed.

Note: The provider orders all laboratory tests. Your responsibilities begin once laboratory results become available.

Marketing & Business Support (As Time Permits) After completing patient-facing responsibilities, assist with: • Assist with Instagram and social media, marketing reports, KPI tracking, affiliate management, supplement inventory, and other business support tasks after primary patient care and administrative responsibilities have been completed. 

Additional Responsibilities • Provide general administrative support. • Support other operational tasks assigned by the practice. • Assist with social media content and management as needed.

Performance ExpectationsPerformance reviews will be conducted every three months and will evaluate:

• Communication with patients • Communication and collaboration with the team • Timeliness in completing assigned tasks • Accuracy and quality of work • Professionalism and quality of patient interactions