Medical Virtual Assistant | Primary Care - Family Medicine

Job Title: Medical Virtual Assistant Position Type: Full-time Work Hours: 9:00 AM – 6:00 PM Eastern Time (EST) with 1-hour unpaid lunch Work Days: Monday – Friday Salary: $5 – $7 per hour Workplace: Remote Preferred Location: Philippines/Latin America

About the Company Join a well-established primary care family medicine practice with a few locations in New York dedicated to delivering compassionate, high-quality patient care. This is an excellent opportunity to become part of a collaborative healthcare team that values professionalism, efficiency, and exceptional patient service. 

Key Responsibilities (Top Priorities)

• Handle inbound patient calls, schedule appointments, and manage walk-in requests • Process and manage prior authorizations • Call patients with lab results (providers write down what needs to be communicated) 

Additional Responsibilities

• Process medical records requests and maintain accurate patient records • Process incoming faxes and attach documents to patient charts • Verify patient insurance eligibility and benefits • Provide billing support • Perform general administrative support (across all locations) • Assist with medication refill requests • Conduct patient follow-up calls and respond to patient inquiries

Tools Used • AdvancedMD EHR • Webex

Performance Metric • Regular quality audits conducted by the client.