Medical Virtual Assistant

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS: • Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification; • Maintaining great phone etiquette • Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen • Verifying healthcare insurance coverage and eligibility • Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping • Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage • Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers • Strictly adhering and complying with the HIPAA policy