Medical Virtual Assistant

Job Title: Medical Virtual Assistant Position type: Full-time Work hours: 9:00 AM – 5:00 PM Pacific Time (PDT) Work days: Monday – Friday Salary: $5 – $6 per hour depending on experience Job code: [CC-The Derm] Workplace: Remote Preferred Candidate Location: Philippines or Latin America

Scope of Work/ResponsibilitiesOur client is a dermatology clinic that provides medical and cosmetic skin care services. The clinic focuses on delivering a smooth patient experience by ensuring efficient communication, accurate insurance verification, and organized administrative workflows. The role supports clinic operations by managing patient calls, verifying insurance information, and assisting with patient record management so in-clinic staff can focus on patient care. The Medical Virtual Assistant will serve as the first point of contact for patients, ensuring calls are answered promptly and handled professionally while maintaining accurate patient records and assisting with insurance-related processes.

Tools Used• EHR: EasyDerm

• Communication System: 3CX

Patient Communication• Answer inbound phone calls from patients and respond to general inquiries. • Serve as the first line of support for incoming calls, ensuring calls are not missed while in-clinic staff assist patients. • Provide a professional, friendly, and helpful experience for patients over the phone. • Handle cosmetic inquiry calls and gather initial patient information when needed.

Insurance Verification & Financial Communication• Verify patient insurance coverage prior to appointments. • Check deductibles, benefits, and patient financial responsibility accurately. • Clearly communicate deductibles, deposits, and expected patient payments before visits. • Process or assist with prior authorizations by accessing insurance portals and retrieving authorization details.

Patient Records & Administrative Support• Create patient charts in the EasyDerm EHR system before appointments. • Enter and organize patient information including demographics and insurance details. • Ensure accuracy of all patient data to avoid billing issues. • Collect deposit or credit card information when required to secure appointments. • Coordinate with clinic staff by transferring calls or relaying important patient information.

Overall Goal of the RoleThis position plays a key role in supporting clinic operations by: • Reducing phone interruptions for in-office staff • Improving patient responsiveness and satisfaction • Ensuring insurance verification and financial expectations are handled before visits • Allowing providers and clinic staff to focus on patient care