Member Services Rep/Backup Fitness Instructor (NW Crossing)

Essential Duties & Responsibilities:: • Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism. • Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries. • Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience. • Perform prospective member calls and tours; assessing their membership needs. • Execute retail transactions with accuracy and drive sales goals. • Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift. • Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Backup Duties:: • Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area • Gain new and current members to join fitness classes. • Enforce a safe workout environment for members at all times. Minimum Skills: • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. • Self-starter who takes initiative with minimal direction and supervision. • Must be punctual and dependable with a solid work ethic. • Basic computer proficiency and ability to manage multiple responsibilities.

Backup Duties:: • Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area. • Gain new and current members to join fitness classes. • Enforce a safe workout environment for members at all times. Minimum Skills: • Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. • Self-starter who takes initiative with minimal direction and supervision. • Must be punctual and dependable with a solid work ethic. • Basic computer proficiency and ability to manage multiple responsibilities.