Key Responsibilities
- Provide timely and professional support to B2B partners via support channels.
- Create and configure bonuses, skins and promo codes in accordance with partner requirements.
- Monitor anti-fraud dashboards and system alerts during the night shift, promptly escalating suspicious activity when required.
- Perform first-line investigation of technical and integration-related issues (game availability, API-related requests, mirror switching, basic integration troubleshooting).
- Analyze gameplay and bets to investigate partner requests.
- Escalate technical issues to the appropriate internal teams while providing all necessary diagnostic information.
- Support the multilingual content update workflow.
Expected Skills
- At least 1 year of commercial experience in Technical Support, B2B Support or Customer Support.
- Strong attention to detail and a high level of accuracy.
- Ability to stay focused during periods of low activity and react quickly when issues arise.
- Comfortable performing repetitive tasks while maintaining quality.
- Strong analytical and problem-solving skills.
- Ability to investigate issues independently before escalation.
- Experience working with Google Sheets / Microsoft Excel.
- Upper-Intermediate or higher level of English.
- Fluent Russian.
Nice to have
- Experience in iGaming.
- Experience working night shifts.
- Experience in B2B support.
- Basic understanding of API documentation and integration processes, Postman, JSON.
You will be an excellent fit, if you
- Exceptionally detail-oriented and meticulous.
- Remain calm and responsible during night shifts.
- Comfortable working independently for extended periods.
- Reliable, disciplined and proactive.
- Don't lose concentration during routine tasks.
- Can prioritize issues correctly and escalate when necessary.
Working Conditions
- Night shifts (solo).
- Schedule: 4/4. The schedule may occasionally change to ensure team coverage during vacations, sick leaves and other operational needs.
- Working hours: 20:00–08:00 (GMT+3).