Norwegian Speaking Support Center Analyst -Remote in Greece

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience.

Responsibilities • Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat. • Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction. • Document and log all customer interactions and resolutions accurately in the support ticketing system. • Provide assistance to clients in understanding product features and functionalities. • Collaborate with other departments to escalate complex issues and continuously improve support mechanisms. • Monitor ticket progress and follow up with customers to ensure prompt resolution. • Keep abreast of new products, updates, and industry best practices to enhance service delivery.