Officer - IT Support - Evening Shift

Job ObjectiveSupport business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties Collective Responsibilities:• Comply with Six Flags Qiddiya’s code of conduct and ethics. • Promote Six Flags Qiddiya’s vision, mission, and values while modeling desired behaviors. • Spread and promote the Six Flags Qiddiya culture. • Commit to Six Flags Qiddiya’s rules and regulations. • Perform tasks directed toward achieving organizational goals.

Job-Specific Responsibilities:• Provide IT support and services to all staff across the theme park, water park, and administrative offices. • Deploy IT equipment and software as per standards across the complex. • Respond promptly and provide timely updates for all support and service requests. • Troubleshoot system, network, and hardware/software issues. • Accurately record and action all incidents and requests in line with SLA. • Manage daily support issues on-site and escalate to appropriate channels when needed.

Additional Job Specifications• Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours. • Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness. • Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.