Career Opportunities: Operations Team Leader (18913)

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Summary

Salary: Competitive 

Grade: 2A

Reporting Line: Financial Assessment Manager

Contract Type: 12 month FTC, 35 hours per week 

Location: Bolton/Hybrid

Closing Date: 22/07/26

Please note, if successful in this role, your contractual job title will be Onboarding Team Lead

What to expect

As a Onboarding Team Lead you are responsible for leading one or more sub teams within the Onboarding team, delivering the end-to-end onboarding journey, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset. This includes overseeing onboarding actions and ensuring a smooth transition to operational readiness.

A key part of the role will be to work closely with internal stakeholders, providing organisational and planning support for the onboarding process. The team lead will have input into the creation, design and delivery of revised process flows and the identification and implementation of postmaster centric improvements within their area.

Core Accountabilities include:

• Deliver strong leadership to ensure work stream delivery
• Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements, including all POL policies, such as; the key policies and procedures on Confidentiality, Conflict of Interest, Business Continuity, Data Protection and Equal Opportunities,
• Coach, mentor, and develop staff, including overseeing new employee on-boarding and providing career development planning and opportunities.

Job Specific Accountabilities include:

• Overseeing the time and performance management of the onboarding team
• Lead and develop the onboarding team delivering the end-to-end Onboarding, Entity Change and Temporary postmaster journeys.
• Performance and conformance of the Support Advisors, improving and simplifying SLA’s
• Establishing clear lines of communication between various stakeholders who will work with the teams while prospective new postmasters turn to postmasters

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes: 

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

Experience and Qualifications

• Microsoft office skills, including being highly proficient in Dynamics Customer Relationship Manager (CRM), excel and PowerPoint
• Strong organisational and planning skills
• Good communication and data presentation skills ability to relate info into Business context
• Flexible attitude to working, willing to work as part of a team and meet strict deadlines
• Able to prioritise and work differently with different areas of the business
• Consistently acts as a brand ambassador

Skills and Capabilities 

• Strong influencing skills
• People development –identifying talent and giving them the support and responsibility to excel
• Motivator of people – making sure team are motivated and engaged to work at their potential and have an enthusiastic team

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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