Operations Coordinator

MELLON Albania, a member of MELLON Group of Companies, was founded in 2004 in Tirana. Mellon is a pioneer in the payment industry and a pylon technological partner for banking, public sectors and big organizations, offering best in class products for each purpose and a variety of turnkey solutions. Mellon Albania within the framework of its expansion, seeks to immediate recruit a Operations Coordinator to support and maintain the portfolio of products, such us: cash dispense machines (ATM’s), electronic parcel lockers, cash management machines, as described below:

Key Responsibilities • Service Ticket Management: • Monitor and handle incoming service requests for equipment repairs and field interventions due to malfunctions or failures. • Register service requests in the internal ERP system and ensure accurate documentation.

• Coordination & Support: • Collaborate with the technical servicing team to ensure efficient daily management of the product fleet (e.g., ATM network, cash management machines, etc.). • Act as a liaison between external service partners and internal technicians to facilitate smooth execution of interventions. • Track and oversee the planning and progress of support activities, ensuring timely updates to field technicians via email, phone, or video calls.

• Technical Troubleshooting: • Assist in diagnosing and troubleshooting electronic systems and subsystems in a controlled lab environment. • Identify unrepairable equipment and escalate as necessary. • Support computer hardware troubleshooting and software updates, following documented instructions or guidance from senior technical personnel.

• Expertise & Training: • Serve as the subject matter expert on the operation, capabilities, and maintenance of assigned electronic equipment. • Provide operational training to supervisors and field technicians when necessary.

• Maintenance & Process Improvement: • Follow standardized maintenance procedures and ensure required parts and tools are available for efficient repairs. • Identify recurring field maintenance or operational issues and recommend improvements to streamline processes and enhance efficiency.