Operations Intern

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful e-commerce business end-to-end.

The team you will be part of Our Operations Team ensures that everything runs like clockwork behind the scenes—managing warehouse activities, inventory flow, and fulfilment with precision and efficiency. From stock accuracy to timely dispatch, the team plays a crucial role in delivering a seamless end-to-end eCommerce experience. With a strong focus on process, coordination, and control, Operations keeps our promises to customers and clients every single day.

As an Operation Intern, you will take charge of  • Return & Failed Delivery Monitoring

• Track and monitor all customer return and failed delivery orders across platforms (e.g., Shopee, Lazada, TikTok Shop)
• Ensure all return parcels are received at the warehouse within the expected SLA
• Flag any delays or discrepancies in return movement
• Liaise closely with the warehouse team to confirm receipt of returned items • Claims Management
• Monitor timelines for claims submission (lost or damaged return items)
• Remind Operations Executives to submit claims within platform deadlines
• Track claim statuses (submitted, approved, rejected)
• Maintain proper documentation for all claims • Reporting & Data Tracking
• Maintain daily and weekly trackers for return order status, outstanding returns, and claims raised versus pending
• Support analysis on return rate, failure rate, and loss trends • Process Improvement Support
• Identify recurring issues in returns such as delays, damages, or missing items
• Highlight operational gaps and propose improvements
• Support ad-hoc operational projects as needed