Operations Team Member I

Job Description

Job Title:  Operations Team Member I

Posting Start Date:  7/22/26

Job Description: 

Purpose of the Job

To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough). 

The shift pattern for this role: 

Monday – 05.00 am to 01.30 pm

Tuesday – Day off

Wednesday - Day off

Thursday - 05.00 am to 01.30 pm

Friday - 05.00 am to 01.30 pm

Saturday - 05.00 am to 01.30 pm

Sunday - 05.00 am to 01.30 pm

Please note: Sponsorship is not available for this role 

Job Description

• Compliance with the clearance of courier imports
• Handle customer calls and deal with customer queries
• Track and Trace of inbound shipments
• Freedom shipments
• Resolve Station problem queues
• Clear outstanding shipments

Job Requirements - Experience and Education

• Have an understanding of import clearances
• Has an understanding of customer services
• Proficiency in Descartes E-Customs and CNS required
• Proficiency in Excel and Word
• An understanding of geographical locations

Leadership Behaviors

Building Outstanding Teams

Collaborate & break silos

Execution & Accountability

External focus

Growth mindset

Inclusion

Innovation

Setting a clear direction

Simplification

Skills

Administrative Skills

Attention To Details

Flexibility And Adaptability

Safety And Quality Awareness

Time Management

• Fraud Prevention

• aramex.com

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