Order Management Coordinator

Position Summary:: As an Order Management Coordinator, you will play an important role in supporting all sales teams by enhancing the customer relationship through order booking to financial order clearing.  Core duties include assisting with managing customer inventory, monitor and evaluate all orders along with financial planning.  Cross partnering with Logistics, Sales, Finance and Production to ensure the best customer service with flawless execution.

Key Accountabilities: • Provide responsive, accurate order management assistance for complex and non-standard orders. • Assist with managing assigned accounts/segments for component deliveries and ensuring internal and external demands are met. • Organize, track and communicate with Sales Managers, Project Management and Management regarding orders, customer activity, delays, and financial impacts. • Support accurate monthly engine forecasting, along with production capacity planning and new order intake providing optimization and improvement. • Assist with managing production slot allocation all customer groups in alignment with sales and operations, duties include organize and track order intake volume and slot availability. • Assist with managing lead time requests under consideration all customer groups and strategic guidance. • Coordinate with Project Management, Engineering, Production and Sales Managers to solve customers' order problems and change order implementation and tracking. • Assist with developing and maintaining departmental order execution processes and compliance. • Determine priorities and implement Continuous Improvement initiatives with respect to processes for orders, while maintaining detailed documentation as required. • Support invoicing process for complex, non-standard orders assisting with invoicing, processing and reporting. • Assist with maintaining sales order management internal control documents. • Work closely with other departments to improve efficiencies and throughput and maintain positive working relationships. • Occasionally prepare and present professional sales presentations. • Keep company property clean, organized, operational and control expenditures. • Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct. • Perform special projects as required