Outbound Performance & Client Success Lead

🚀 About the Role

We’re hiring an execution-focused Outbound Performance & Client Success Lead to take full ownership of client performance, retention, and outbound campaign success inside a fast-growing cold email agency.

This is not a passive account management role.

You are directly responsible for:

• campaign performance,
• deliverability health,
• client retention,
• optimization,
• and long-term account growth.

You will manage 20–30 active client accounts while ensuring cold email campaigns are:

• technically sound,
• landing in inboxes,
• generating qualified meetings,
• and continuously improving.

If a campaign underperforms, you diagnose the issue and fix it.
If a client is at risk, you step in early and take ownership.

This role is ideal for someone who deeply understands outbound systems, deliverability, messaging, and client communication — while thriving in fast-moving startup environments.

🔥 What You’ll Own

Client Ownership & Retention

• Serve as the primary point of contact for 20–30 active clients

• Lead performance-focused client calls and account reviews

• Build strong client relationships centered around measurable outcomes

• Monitor account health and proactively identify churn risks

• Maintain high client retention and account satisfaction

• Clearly explain:

  • campaign performance,
  • deliverability,
  • pipeline impact,
  • and optimization strategies

• Set realistic expectations and align conversations around results

Cold Email Performance & Optimization

• Ensure campaigns are properly configured before launch, including:

  • domains,
  • inbox setup,
  • deliverability,
  • targeting,
  • and sequencing

• Monitor:

  • inbox placement,
  • reply rates,
  • sender reputation,
  • and deliverability health

• Diagnose underperforming campaigns and identify root causes

• Improve:

  • targeting,
  • personalization,
  • messaging,
  • and conversion performance

• Optimize cold email copy when reply or booking rates decline

• Run structured tests to improve:

  • replies,
  • booked meetings,
  • and pipeline generation

• Focus on real business outcomes — not vanity metrics

Systems, Documentation & Operational Scaling

• Help improve delivery systems and operational workflows as the company scales

• Maintain organized tracking for:

  • client health,
  • SLAs,
  • campaign performance,
  • and retention

• Build practical internal documentation and playbooks

• Use AI tools and automation to improve:

  • reporting,
  • workflow efficiency,
  • and operational consistency

• Bring structure and clarity to fast-moving startup systems

Founder Collaboration & Strategic Oversight

• Work directly with the founder and outreach team

• Provide clear updates on:

  • client health,
  • campaign performance,
  • risks,
  • and retention trends

• Share optimization insights and operational recommendations

• Proactively solve delivery or performance issues before escalation

• Support long-term client growth and operational scalability

✅ Required Experience & Skills

• Experience managing accounts inside:

  • cold email agencies,
  • outbound lead generation agencies,
  • or outbound-focused startups

• Strong understanding of:

  • deliverability,
  • inbox placement,
  • sender reputation,
  • and outbound infrastructure

• Hands-on experience improving underperforming outbound campaigns

• Ability to write and optimize cold email copy

• Experience using:

  • outbound tools,
  • automation platforms,
  • CRMs,
  • and reporting dashboards

• Practical use of AI tools to improve outbound operations and workflows

• Strong analytical and troubleshooting abilities

• Clear and professional English communication skills

• Availability during U.S. time zone overlap

⭐ Preferred Qualifications

• Experience managing 20+ client accounts simultaneously

• Startup or high-growth agency experience

• Experience creating:

  • playbooks,
  • SOPs,
  • or operational systems

• Familiarity with deliverability monitoring tools

• Experience supporting revenue-focused outbound programs

🧠 What Makes You a Great Fit

• You take ownership instead of waiting for direction

• You stay calm and solution-focused under pressure

• You understand both:

  • the technical side of cold email,
  • and the messaging side

• You communicate confidently with founders and executives

• You care about measurable business outcomes

• You thrive in fast-paced startup environments with evolving systems

📅 What a Typical Day Looks Like

Your day may include:

• Reviewing campaign metrics and inbox health
• Identifying accounts needing optimization
• Improving messaging, targeting, or deliverability setup
• Leading client strategy and performance calls
• Updating internal tracking dashboards
• Collaborating with outreach and technical teams
• Improving workflows and documentation
• Addressing churn risks proactively

In short:
You own campaign performance, client retention, and outbound delivery quality while helping build the systems that allow the business to scale confidently.

📊 Key Metrics for Success (KPIs)

• Client retention and churn reduction
• Deliverability health and inbox placement
• Qualified meetings booked
• Pipeline contribution and campaign performance improvement
• SLA consistency and operational reliability
• Client satisfaction and account growth

🌟 Why This Role Stands Out

• High ownership and direct impact on client outcomes

• Opportunity to shape systems and delivery processes in a scaling startup

• Work closely with founders and leadership

• Blend of:

  • client success,
  • outbound strategy,
  • deliverability,
  • and performance optimization

• Remote flexibility with long-term growth potential

🧪 Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

👉 Apply Now

If you:

• understand outbound deeply,
• enjoy solving performance problems,
• thrive in startup environments,
• and want real ownership over client success,

we’d love to hear from you.