Part-Time Customer Service Rep - Evenings & Weekends

Essential Roles & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Answers and resolves all customer inquiries with quick response time.
• Available to communicate effectively with all customers via social media, phone calls, live chats, questions & answers, product reviews, and emails.
• Product expert in baseball and softball bats and gloves and any other inventory that we offer through our eCommerce platforms.
• Review paid-reviewing orders to reduce the number of credit card chargeback claims.
• Initiate UPS claims on lost or damaged packages.
• Walk customers through the returns process to initiate a return for a refund or exchange.
• Place orders over the phone.
• Create letters, quotes, and miscellaneous correspondence as requested or required on a case-by-case basis.
• Communicate effectively with other parts of the business to implement process improvement based on customer feedback.
• Any other duties as reasonably assigned.

To hit a grand slam, our CSR will possess these skills too:

• Customer/Client Focus.
• Verbal and Written Communication Proficiency.
• Detailed.
• Problem Solving/Analysis.
• Technical Capacity.
• Resourceful.

Preferred Education, Experience, and Qualifications:

• Successful completion of a bachelor’s degree, in the process of working towards a bachelor’s degree, or equivalent experience.

All Jobs at Pro Athlete Require:

• Core Value alignment. Our Core Values are the driving force behind how we do business and live our lives.
• Self-driven work ethic. You must be a self-starter who is resourceful, loves taking initiative and seeing things through to completion.
• Genuine curiosity and the desire to learn. We are ever-changing and need employees who are innovative and adaptable.

Position Type and Expected Hours of Work:

This is a part-time position that may work on-site, hybrid, or remotely. This position is expected to work their scheduled shift and must be punctual and work through the end of their shift. The current need will fill approximately 20 to 25 hours per week. We are looking for weekend coverage (Saturdays 9 AM to 5 PM and Sundays 12 PM to 8 PM), along with some evening shifts during the week. For weekday hours, it is preferred that the candidate is available to start at or before 4 PM.

Compensation: $15.00 per hour

Other Duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If we’ve just described your dream job, we invite you to browse through our company website to learn more about us. We think you’ll like what you see.

E-Verify:

This organization participates in E-Verify. For more information, please view the information below by copying and pasting the URL into your web browser or contact TOPS@ProAthleteInc.com for copies of the posters.  

Pro Athlete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran, or any other applicable protected classes. Pro Athlete prohibits discrimination and harassment of any kind and is committed to the principle of equal employment opportunity for all.