Payment & Post Order Operations Manager

AdidasP Tokyo, Japan
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Manager Payment & Post Order Operations, eCommerce

Purpose & Overall Relevance for the Organization: 

 

The goal of the eCommerce (eCom) team is to deliver one integrated consumer journey to create a premium and seamless experience so that we not only meet their expectations, but also exceed them while meeting our targets when a consumer leaves our touch point.  

The Payment & Post Order Operations Manager is a key role in the interaction with our consumers and a core element to drive the business growth and the Consumer Experience.  He/She will help improve and successfully ensure quality operations across our adidas website and apps on a day-to-day basis.  The key goal will be to monitor, prevent, and address customer issues related to payments, order processing, delivery, returns, and refunds. The Payment & Post Order Operations Manager is responsible for understanding the work culture and the different work streams, and will drive continuous efficiency through automation and optimization of the platform and systems as well as supporting the implementation of new tools and technologies. 

 

Key Responsibilities:  

  • Day to day operations of external storefront and payment systems, including internal and external user support and management, data handling, and issue management

  • Monitoring and investigating order data across payment service provider systems, payment backend systems, payment risk management systems, order management systems, warehouse management systems, and carrier systems

  • Support the process for documenting and operating the relevant storefront systems

  • Key point of contact for inbound inquiries regarding storefront systems

  • Defect management; SLA and vendor performance management; Payment fraud management

  • Proactively suggest process improvements and evangelize adoption of new techniques and tools

  • Check and correct problems in existing systems and processes that are not immediately evident

  • Exchange and clarify information inside and outside of the organization: Compose documentation and distribute to others; Create summaries, presentations, and trainings

  • Management and support of projects involving external storefront systems

  • Support other operational areas as needed

 

Knowledge, Skills, and Abilities:  

  • Entrepreneurial mindset – Results & Profit oriented

  • Good organization and communication skills; a can-do attitude providing a still attention to details; a go-getter attitude with the ability to develop relationships; consumer focused mind

  • Stay cool in a fast-paced, deadline-driven environment and be able to work in an international team

  • Ability to manage time and resources as an essential skill

 

Requisite Education and Experience / Minimum Qualifications:  

  • Bachelor degree or equivalent

  • Minimum 4 years of working experience in eCommerce Systems, Demandware, and/or Platforms

  • Experience working with online payment systems and order management systems strongly preferred

  • Strong IT background and project management skill

  • Business level English and Japanese required

 

Key Relationships: 

  • DtC eCommerce Team

  • Global Operational Excellence Team

  • Global Partner Program Team

  • Legal

  • Tax Department

  • Global Data Protection

  • Global IT

  • External Technology Partners

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Manager Payment & Post Order Operations, eCommerce

Brand: 

Location:  Tokyo

TEAM:  Digital

State:  Toky

Country/Region:  JP

Contract Type:  Full time

Number:  543453

Date:  Apr 13, 2026

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