Pest Control Service Technician - Trainee

Rentokil Initial Queensland, Australia
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In this role, you’ll be the first line of defence in the fight against pests, solving customer problems with expert advice and proactive service. This is a permanent, full-time role (38 hours) , Monday to Friday, with rotating weekend rosters and varied start times. You’ll manage a portfolio of clients across the Cairns region

Key Responsibilities:

  • Maintain, load and unload your service vehicle efficiently each day to ensure you're fully prepared for your scheduled assignments.

  • Conduct thorough inspections at both commercial and residential customer sites to identify signs of pest activity and determine appropriate treatment plans.

  • Apply effective pest control solutions, and provide expert advice to customers on prevention and ongoing management.

  • Identify hygiene risks and environmental concerns, working to create safer, healthier spaces for clients and their teams.

  • Accurately complete digital service reports after each visit to document the work carried out and any recommendations.

  • Deliver outstanding customer service, maintaining a friendly, professional attitude during all interactions.

  • Stay attentive to customer needs and look for opportunities to recommend additional services that add value and improve outcomes.

Benefits included:

  • Working for Cairns's local pest control company
  • Company service vehicle, fuel card, and mobile phone for work use.
  • Employee cash incentive programs & bonuses
  • All PPE gear provided to industry standards
  • Comprehensive training in pest protection products, safety, and procedures
  • Access to employee assistance program, for you and your family
  • Ongoing learning and development
  • Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
  • Weekly team meetings to connect and plan the week ahead

A Successful candidate will have:

  • A full Australian Manual Drivers License with a clean driving record
  • Certificate III in Urban Pest Management (If applicable)
  • A clean criminal record
  • A genuine love for the outdoors and the local environments
  • Excellent customer service skills with the ability to maintain and grow client relationships
  • A safety-first mindset and the ability to follow strict and evolving health & safety procedures
  • Confidence using an Android mobile phone and related apps
  • Comfortable working independently in the field, while also having a “one team” mindset
  • Willingness to travel long distances within the region
  • Being physically strong and able, comfortable working outdoors in varying environmental conditions

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria

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