Pest Control Supervisor

• Lead, motivate, and mentor a team of Service Technicians through daily instruction and field support to ensure peak performance and professional growth. • Manage daily service delivery by monitoring technician work volumes, enforcing work schedules, and optimizing route and zone efficiency. • Conduct rigorous site audits and quarterly reports to ensure service excellence, proper housekeeping, and adherence to Integrated Pest Management standards. • Direct the onboarding and ongoing training of staff regarding pesticide application, equipment maintenance, and advanced pest control techniques. • Enforce strict adherence to the company’s Safety and Personal Codes, ensuring all field activities comply with the official Technical Handbook. • Oversee the security, maintenance, and roadworthiness of the service fleet while ensuring technicians are fully equipped with required tools and pesticides. • Proactively handle customer complaints and "Call Backs," visiting new commercial clients to ensure satisfaction and high retention rates. • Personally inspect and resolve persistent or high-level infestations that require expert intervention beyond standard technician capabilities. • Plan and execute large-scale treatments by effectively organizing labor, equipment, and logistics for maximum efficiency. • Ensure all digital service records (Service Trak) are accurate and assist the finance team with account reconciliations and the collection of outstanding balances.