Polish-Speaking Back Office Gaming Support - Sofia, Fully Paid Relocation

Mercier Consultancy is delighted to offer a fantastic opportunity for a Polish-Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package! In this role, you will provide crucial back office support focused on Polish-speaking players, helping to maintain smooth gaming operations and exceptional service standards. The position involves analyzing player data, supporting front office teams, resolving intricate cases, and ensuring compliance with gaming policies to deliver a reliable gaming experience. Responsibilities • Provide back office support and technical assistance for Polish-speaking players within the gaming platform • Analyze player accounts, identify potential issues or abnormalities, and escalate when necessary • Work closely with front office teams and development specialists to resolve complex player cases • Monitor gaming policy compliance and report findings accordingly • Ensure accurate and timely processing of player account updates and transactions • Maintain detailed documentation of cases and internal processes following company standards • Contribute to the continuous improvement of gaming support processes to enhance player satisfaction