Career Opportunities: Portfolio Support Analyst (18992)

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Summary

Salary: Competitive
Grade: 2A
Reporting Line: Portfolio Systems & Support Lead
Contract Type: Permanent
Location: London (Hybrid)

What to expect

As a Portfolio Support Analyst, you will join our Transformation & Portfolio Office team and play a key role in supporting the organisation's portfolio management capability through the administration, maintenance and continuous improvement of our ServiceNow Strategic Portfolio Management (SPM) platform.

Working closely with the Portfolio Systems & Support Lead, you will provide operational support across portfolio systems, data management, reporting and user engagement. You'll help ensure that ServiceNow SPM remains a trusted source of portfolio information, enabling informed decision-making and effective governance across our change portfolio.

This is a varied role where you'll combine technical systems administration, stakeholder support, data analysis and continuous improvement activities. You'll be responsible for maintaining high-quality portfolio data, producing reporting and dashboards, supporting users, delivering training and helping drive adoption of portfolio management processes across the organisation.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you'll have experience supporting or administering enterprise portfolio management systems and be comfortable working with stakeholders to maintain high-quality portfolio data, reporting and processes.

• Experience supporting or administering an Enterprise Project Portfolio Management (PPM) solution.
• Experience using portfolio management tools such as ServiceNow Strategic Portfolio Management (SPM), Clarity PPM, Planview, OpenText PPM or similar platforms.
• Experience providing user support, system administration and data management.
• Experience delivering onboarding and user training.
• Strong stakeholder management, communication and relationship-building skills.
• Experience creating reports and dashboards using Microsoft Excel or similar tools.
• Strong organisational and time-management skills.
• A proactive and continuous improvement mindset with strong problem-solving capability.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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