Career Opportunities: Portfolio Timesheet Support Analyst (18991)

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Summary

Salary: Competitive
Grade: 2A
Reporting Line: Portfolio Systems & Support Lead
Contract Type: Permanent
Location: London – Hybrid

What to expect

As a Portfolio Timesheet Support Analyst, you will join the Transformation & Portfolio Office and play a key role in supporting the successful delivery of our Transformation & Change Portfolio through the effective operation, adoption and governance of the ServiceNow Timesheets capability.

Working closely with the Portfolio Systems & Support Lead, you will be responsible for supporting end users, maintaining data integrity across timesheets and resource allocations, and providing valuable insight into resource utilisation through reporting and analysis. You will help ensure that our portfolio data remains accurate, compliant and fit for informed decision-making.

You will work collaboratively with Project Managers, Resource Managers, Finance teams and PMO colleagues to drive timesheet compliance, improve resource planning processes and deliver high-quality management information that enhances portfolio transparency.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

As a Portfolio Timesheet Support Analyst, you'll be comfortable working with a broad range of stakeholders, providing guidance, delivering training and using data insights to improve portfolio performance. In addition, the ideal candidate will have:

• Experience with ServiceNow SPM/PPM, particularly Timesheets and Resource Management modules.
• Experience providing first-line system support and resolving user issues.
• Strong data analysis and reporting skills, including Excel.
• Understanding of project and portfolio management frameworks.
• Knowledge of resource planning and capacity management principles.
• Understanding of timesheet governance, compliance and reporting.
• Strong communication and stakeholder management skills.
• Excellent organisational skills with strong attention to detail and data accuracy.
• Experience delivering user training, onboarding and facilitation sessions.
• A proactive, analytical and problem-solving mindset.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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