Principal Analyst.

Kraton Texas, United States of America

Apply Now

Senior IT Systems Analyst

Date: Jun 24, 2026

Location: The Woodlands, TX, US, 77380

Company: Kraton

Make a +Difference at Kraton!

At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our IT team at global headquarters in The Woodlands, Texas.

Key Responsibilities

Provide follow-up, resolution, and closure of L2/L3 ticket management.
Deliver professional and efficient infrastructure incident management coordination and services.
Respond to and monitor IT system management technical issues.
Complete assigned project goals in full and on time.
Perform relevant IT research and development activities to support emerging technologies.
Serve as the regional L2/L3 escalation point for complex infrastructure and system issues, providing advanced troubleshooting and root cause analysis
Act as the primary technical liaison between Kraton and the Managed Service Provider, coordinating resolution of critical incidents and technical challenges
Provide technical oversight of infrastructure service delivery, ensuring adherence to SLAs, KPIs, and established service management processes
Validate, guide, and influence technical solutions, configurations, and changes implemented by the managed service provider
Deliver high-touch IT support for executive leadership, ensuring responsiveness, discretion, and minimal disruption to business operations

Required Skills

Minimum of 10 years of relevant work experience in business processes/systems analysis.
Individuals at this level have broad IT knowledge and considered an expert in a technical/functional IT arena.
Has business knowledge but organizational agility is not as extensive as Principal Analyst.
This individual proactively analyzes business and technical processes looking for opportunities to streamline, automate, and improve on day-to-day activities of the users.
This individual also delivers recommendations for change and improvements to the IT leadership as well as identifies and applies system solutions to business problems as directed by the IT leadership.
Decisions made by this individual are significant but done with general oversight and approval.

Education, Certifications & Licenses

Bachelor’s degree in Business Administration, Information Systems, Computer Science, or related field of study from an accredited college/university or requisite years of experience is required.
Master's degree in Computer Science, Information Systems Management, or related field of study is preferred.

--------------------------------------------------

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kraton’s internal talent acquisition team manages our recruiting efforts and from time to time works with pre-selected/pre-approved external staffing agencies. We do NOT accept unsolicited resumes or candidate referrals from recruiters and/or agencies who are not pre-selected/pre-approved.

Kraton is proud to be an Equal Opportunity Employer.

Nearest Major Market: Houston

View All Jobs
Corporate Site
Privacy Statement
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.

Show More Details

"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

Confirm My Choices