Principal Customer Success Manager

🎯 Demonstrated experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts. 🏢 Experience working within or alongside the P&C insurance industry — including insurtech, claims technology, carrier organizations, or insurance-focused SaaS platforms. 🧠 Familiarity with claims workflows and insurance operations, with the ability to build credibility and communicate effectively with carrier stakeholders. 💻 Basic understanding of APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams is preferred. 🤝 Proven ability to manage complex cross-functional relationships across customer success, implementation, product, engineering, and executive stakeholders. 💪 A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments. 🚀 A builder’s mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.