Process Enablement Manager

Microsoft), Malaysia

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Process Enablement Manager

Requisition ID: 65665

Position Type: FT Permanent

Workplace Arrangement: #LI-Hybrid

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Process Enablement Manager supports the transformation, optimization, and digital enablement of end‑to‑end GBS processes. This hybrid role integrates Continuous Improvement, Automation (RPA/BI), and IT / Data Enablement capabilities to deliver measurable improvements in quality, efficiency, data accuracy, and user experience. The role partners with business and process owners to identify opportunities, build scalable solutions, standardize processes, embed Lean methodologies, and accelerate digital adoption.

Key Stakeholders
Internal: GBS Operations, Automation CoE, CI/OE Team, Finance, Procurement, IT, Data & Analytics, Process Owners & Global Functional Leaders.
External: Vendors, Technology partners (UiPath, Microsoft), Consultants / audit partners.

Reporting To: Process Enablement Lead

Work Location: 1Powerhouse, PJ (5mins walk from MRT Bandar Utama)

Key responsibilities

Identify, analyze, and deliver process improvement opportunities using Lean, Agile and continuous improvement frameworks.
Lead the development, testing, deployment, and maintenance of automation solutions (RPA, Power Automate, UiPath, VBA, Python).
Support BI and data‑driven initiatives including ETL process automation, dataset preparation, SQL‑based data manipulation, and dashboard development (Power BI, Qlik, Alteryx).
Document and maintain process flows, SOPs, QMS documentation, and standard work.
Execute problem‑solving methodologies (A3, 8D, RCA, Kaizen) to identify root causes and implement corrective actions.
Drive adoption of MS365 capabilities (Power Apps, Power Pages, SharePoint, Forms, Lists) within GBS process areas.
Perform analysis of operational metrics, KPIs, and system performance to recommend improvements.
Support ISO‑aligned quality programs, internal audits, compliance requirements, and risk management practices.
Collaborate with IT teams to ensure integrations between ERP, CRM, databases, and automation tools.
Partner with cross‑functional teams to ensure successful project delivery and change adoption
Collaborate with global process owners, functional leaders, and GBS stakeholders to align improvement initiatives.
Support end‑to‑end deployment of major transformation initiatives (automation wave planning, process migration, optimization).
Contribute to GBS knowledge sharing, governance, best practices, and capability‑building.
Participate in cross‑functional CI, Automation, and Digital Transformation communities.

KPI's

(Will evolve over time based on business needs).
% Reduction in process cycle time.
Automations delivered & annualized savings generated.
% Defect reduction / error rate reduction.
User adoption rate of digital tools.
SLA compliance & service quality improvements.
Standardized processes documented / updated.
KPI / dashboard accuracy & availability.
Audit compliance ratings and corrective action closure rate.

Qualifications and skills

Preferably a Bachelor’s degree in Engineering, IT, Business, Systems, or related field.
Preferably 3–8 years of experience in Continuous Improvement, Automation, BI, IT, or Process Optimization.
Beneficial Certifications: Lean, Six Sigma Black Belt, Agile, Scrum, RPA certifications.
Hands‑on CI projects (Lean, Agile, 5S, A3, 8D).
UiPath, Power Automate, VBA, SQL, Python, Power BI.
Process design documentation, audits, SOP/standard work development.
ERP/CRM systems experience (SAP, Oracle, Salesforce).
IT systems administration knowledge (preferred).
Experience leading initiatives without direct authority; cross‑functional collaboration.

Leadership Competencies
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
Ensures Accountability: Holding self and others accountable to meet commitments.
Drives Results: Consistently achieving results, even under tough circumstances.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Attracts and Develops Top Talent: Attracting and selecting diverse and high-quality talent to meet business needs; developing internal talent and aligning career development goals with organisational objectives.
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Instils Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.
Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.

Recruiter: #LI-PK1
Posting Type: LI

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