Processing Representative I

JOB SUMMARY: The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. This may include inbound responding to mail, post mail in payments (registered and unregistered accounts), unapplied, unidentified  payments, and process returned mail. Processing Representative may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed.

• Promote positive customer relations with customers and coworkers
• Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
• Open, sort, count, and batch incoming payment processing mail
• Review and respond to incoming mail inquiries
• Process and post mail in payments of registered and unregistered accounts
• Process and post mail in payments of unapplied or unidentified payments
• Process returned mail
• Maintain customer records by updating account information
• Process inbound mail which includes payments and account updates
• Assist with customer service calls and overflow call handling when required
• Consistently meet established productivity, schedule adherence, and quality standards.
• Communicate effectively with a variety of people across various levels both within and outside the organization.
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
• Develop a strong teamwork ethic
• Follow communication procedures, guidelines, and policies
• Other duties as assigned

JOB SUMMARY: The Processing Representative I is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. This may include inbound responding to mail, post mail in payments (registered and unregistered accounts), unapplied, unidentified  payments, and process returned mail. Processing Representative may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed.

• Promote positive customer relations with customers and coworkers
• Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
• Open, sort, count, and batch incoming payment processing mail
• Review and respond to incoming mail inquiries
• Process and post mail in payments of registered and unregistered accounts
• Process and post mail in payments of unapplied or unidentified payments
• Process returned mail
• Maintain customer records by updating account information
• Process inbound mail which includes payments and account updates
• Assist with customer service calls and overflow call handling when required
• Consistently meet established productivity, schedule adherence, and quality standards.
• Communicate effectively with a variety of people across various levels both within and outside the organization.
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
• Develop a strong teamwork ethic
• Follow communication procedures, guidelines, and policies
• Other duties as assigned