Product Manager

About EdenBuying or selling a home is one of life’s biggest milestones - yet conveyancing can still feel complicated, slow and unclear. Eden is changing that. We’re building a digital-first experience powered by exceptional people, designed to make everything simple, clear and fast. We're at an exciting stage in our journey. Today we're a team of around 30 people. Over the next two years we expect to double in size as we continue to scale our technology, operations and customer experience functions.

The OpportunityWe are looking for a proactive and experienced Product Manager to own and evolve our digital propositions and technology platforms. You will lead the delivery of a clear product roadmap, prioritising features that grow our proposition and enhance the user experience. You will work closely with the technology team to deliver platform improvements that create operational efficiency for the business. Acting as the key point of contact, you will manage integrations, licensing, and vendor relationships.

Responsibilities• Own and manage all technology products and platforms, including MyEden, HubSpot, Heartcore, DocuSign, Xero, Workable, and M365. • Collaborate with stakeholders to align product strategy with organisational goals and ensure a seamless user experience for internal and external users. • Develop, deliver and maintain a clear product roadmap, aligning all stakeholders and technology team members around priorities and the long-term technology strategy. • Deliver workshops to analyse problems, propose solutions and define the business value and benefit of change. • Manage and prioritise the product backlog, including epics, features, defects, and technical debt, ensuring lean and value-driven delivery. • Ensure requirements and user stories are well structured, consider edge cases and predictable unhappy paths, and are delivered successfully against acceptance criteria. • Chair Agile team meetings, confidently representing the product and backlog, and act as liaison between stakeholders, third parties, and technology teams. • Participate in the deployment process to ensure new features and released seamlessly for end users. • Act as the primary point of contact for technology-related queries, managing integrations, licensing, and vendor relationships. • Drive integration and implementation of new systems and features across in-house and third party platforms. • Manage service ticket allocation and resolution, communicate outcomes to end users, and analyse trends to prevent recurring issues. • Agree platform performance KPIs and monitor and ensure their achievement. • Stay informed on emerging technologies and best practices to continuously improve product offerings and user experience.