Product Manager

Who we are

Upstream is a global leader in mobile marketing automation and digital service innovation, enabling Mobile Network Operators (MNOs) and brands to grow revenue, improve customer engagement and succeed in the digital economy. With over two decades of experience and operations spanning 45+ markets across Africa, Latin America, Asia, Europe, and the Middle East, we are a trusted partner to more than 60 MNOs worldwide.

Headquartered in Athens, Greece, and with regional hubs in London, Dubai, Johannesburg, Lagos, São Paulo and Rio de Janeiro, Upstream combines global expertise with deep local insight. Our end-to-end approach encompasses strategy, creative development, technical deployment, campaign execution, and ongoing optimization, ensuring seamless, scalable, and performance-driven service delivery.

About the role: We are looking for a Product Manager to work closely with our teams and lead the strategy, development, and commercial growth of our Digital Services portfolio. In this role, you will own the product roadmap from concept to product development and commercial launch, working closely with cross-functional teams and external partners to deliver innovative digital services to our global telco clients. You will also play a key role in identifying and developing strategic partnerships with content providers and technology partners, ensuring our portfolio remains competitive, scalable, and commercially successful. You are a good fit for the role if you can break down complex problems into steps that drive product development, if you can take ownership and decide on an item’s prioritization, and if you strive to take the product vision towards completion while ensuring that Upstream will retain a consistently high level of quality in the product and customer experience. The role reports directly to the SVP of Product & Customer Experience and offers the opportunity to shape digital experiences used by millions of consumers globally.

Key responsibilities • Define and drive the product vision, strategy, and roadmap for the Digital Services portfolio. • Lead the end-to-end product lifecycle, from concept and product development to launch and continuous improvement. • Define and prioritize roadmap features and enhancements to increase user engagement across digital services. • Translate business needs, performance insights, and ideas into technically feasible products and features, ensuring delivery within agreed timelines. • Work closely with internal teams and technology partners to define feature requirements, product designs, and best-in-class user experiences for innovative digital services. • Identify, evaluate, and establish strategic partnerships with content providers and technology partners to strengthen the product portfolio and deliver premium digital services to clients. • Build and maintain strong relationships with external partners and act as the main point of contact for Digital Services partnerships. • Manage internal resources and external technology partners to ensure smooth product integrations and timely delivery. • Support the integration of new partnerships and services, ensuring successful project execution and optimal user experience. • Work closely with commercial and presales teams to support product adoption, revenue growth, and portfolio expansion. • Maintain deep knowledge of products and solutions and act as a subject matter expert for your product area • Advocate for and educate internal teams on new products, features and capabilities.