Career Opportunities: Product Solution Specialist (18969)

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Summary

Salary: Competitive plus comprehensive benefits package
Grade: 3B
Reporting Line: Head of Product Solutions
Contract Type: Permanent
Location: Wood Street, London/Hybrid 
Closing Date: 27th July 

What to expect

As a Product Solution Specialist you will join us on our journey and undertake a vital role responsible for supporting the development, integration, and ongoing improvement of the product solutions across all Mails & Parcels services provided by all of our Carrier Partners.

Working closely with senior product, technical, and operational teams, this role helps translate business and client needs into clear technical and operational requirements, contributing to successful product delivery and client integration. You will support the Product Solutions Lead with the design, implemention and integration of new products as well process required changes to existing products and services. This role focuses on building on existing knowledge and contributing to technical solution delivery while increasing understanding of product, client integration, and operational processes across the Mails and Parcels portfolio. 

How our people behave is as important to Post Office, as what is delivered. The Product Solutions Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will have experience in a Corporate role and ideally have an understanding of the Carrier industry.

As a Product Solution Specialist you will be a great communicator with excellent stakeholder engagement skills. In addition to this, the ideal candidate will have:

• Knowledge of Post Office point of sale systems, including Horizon and Portable Counter Device would be of benefit
• High attention to detail and structured approach to work
• Ability to identify, build, influence and maintain strong working relationships with business stakeholders
• Exposure to product, technology, logistics, or retail environments
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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