Product Support Specialist (Customer-Facing) | Remote - PH

Salary: Php 35,000 – Php 40,000 per month Role: (Remote / Full-Time) Locations: Manila, Central Visayas, Davao Region Schedule: US Central Time

About the Role   We're looking for a Product Support Specialist to help customers successfully use our SaaS software. This role is best suited for candidates with previous customer-facing software or SaaS product support experience. This is a customer-facing product support role, where you'll assist customers through phone, live chat, and email. You'll troubleshoot software issues, guide users through product features and workflows, and ensure they have a smooth experience using our platform. This is not an internal IT Help Desk or Desktop Support position. If you enjoy solving problems, working directly with customers, and helping people get the most from software, we'd love to hear from you.

What You'll Do   • Support customers via phone, live chat, and email • Troubleshoot product, software, and workflow issues • Guide customers through platform features and best practices • Document customer interactions and resolutions • Identify recurring issues and share feedback with the team • Build and maintain product knowledge